It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
The Business Systems Product Manager is a senior individual contributor role within the Customer Excellence Group (CEG) responsible for owning and executing on a high-impact area of the Customer Success Platform (CSP). This role partners closely with Digital Technology (DT) counterparts to translate business priorities into precision-executed platform capabilities. The CSP is a major strategic bet for CEG, and this BPM is expected to operate at a level that reflects that. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years in Product Management , business systems, or enterprise technology, with demonstrated growth in scope and impact across roles
- Proven track record owning and shipping product roadmaps for internal or customer-facing platforms in complex enterprise environments
- Demonstrated ability to drive cross-functional execution in close partnership with engineering or DT teams
- Track record of delivering results in high-pressure, high-stakes environments with competing priorities
- Experience presenting strategy and program status to VP and C-level stakeholders with clarity and confidence
- Exceptional organizational skills and meticulous attention to detail
More about this role
Role Overview
The Business Systems Product Manager is a senior individual contributor role within the Customer Excellence Group (CEG) responsible for owning and executing on a high-impact area of the Customer Success Platform (CSP). This role partners closely with Digital Technology (DT) counterparts to translate business priorities into precision-executed platform capabilities. The CSP is a major strategic bet for CEG, and this BPM is expected to operate at a level that reflects that.
CSP is the home for all 2,500+ CEG users and serves as the next-generation tooling that powers how CEG drives product adoption, NRR/GRR, and NPS for ServiceNow's customer base. Every workflow, automation, and AI capability shipped on CSP directly compounds the productivity and outcomes of the entire post-sales organization.
This is a deep product craft role for someone who thrives on personal ownership, end-to-end execution, and influence without authority. The right candidate is obsessed with AI, outcome measurement, and enabling the customer success organization to focus on high-value work by eliminating manual, repetitive tasks through intelligent automation. They set the technical and product...
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