It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
This role sits at the intersection of two disciplines: the classic Chief of Staff mandate — extending the CMO's reach, running the Office of the CMO, and ensuring the leadership team operates in lockstep — and the operational rigor of a Marketing Strategy & Operations leader who owns the planning rhythm, performance systems, and business infrastructure that connect strategy to execution. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 15+ years leading marketing operations, strategy, or transformation in global, matrixed organizations
- A proven operator — someone who scales complex systems with clarity, speed, and discipline
- Deep experience in planning, budgeting, performance management, and marketing ROI
- A track record of leading transformation — simplifying the complex, modernizing processes, and driving accountability
- Experience leading senior teams across operations, planning, and emerging capabilities like AI
- Strong communication and influencing skills, with the ability to lead confidently in any room
More about this role
Marketing at ServiceNow is evolving — from a function run purely on campaigns and creative to one run like a business, with the discipline, systems, and strategic partnership of a true Chief of Staff function. The Chief of Staff, Head of Marketing Strategy & Operations leads that evolution.
This role sits at the intersection of two disciplines: the classic Chief of Staff mandate — extending the CMO's reach, running the Office of the CMO, and ensuring the leadership team operates in lockstep — and the operational rigor of a Marketing Strategy & Operations leader who owns the planning rhythm, performance systems, and business infrastructure that connect strategy to execution.
You'll lead the business of marketing: bringing structure where there's complexity, focus where there's noise, and follow-through where it matters most. You'll partner with the CMO and the leadership team to connect strategy to execution, run the operating model, and deliver results that move the business forward. This is a senior leadership role reporting to the CMO, built for someone who thrives on clarity, scale, and performance — and who can operate equally as a trusted strategic advisor and a hands-on...
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