It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
This role is part of our Product Design team, which turns a deep understanding of our users and customers into product experiences they love. Our designers bring expertise across design systems, visual design, interaction design, content design, and product design. At ServiceNow, design has an intentional seat at the table, and we partner with engineering and product management from the outset. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years of experience in product design, content design, technical documentation, design-system documentation, developer education, or a related discipline
- Strong program management and operational leadership, with the ability to translate strategy into clear priorities, coordinated execution, and measurable outcomes
- Experience building and scaling documentation for enterprise design systems used by multiple product teams
- Expertise in content strategy, information architecture, taxonomy, content governance, and scalable publishing systems
- Strong knowledge of component architecture, design tokens, accessibility, experience patterns, and design-to-development workflows
- Experience structuring trustworthy, machine-readable content for AI-enabled products or tools
More about this role
This role is part of our Product Design team, which turns a deep understanding of our users and customers into product experiences they love. Our designers bring expertise across design systems, visual design, interaction design, content design, and product design. At ServiceNow, design has an intentional seat at the table, and we partner with engineering and product management from the outset.
We're building the knowledge foundation for ServiceNow's AI-native design system. The system supports designers and engineers across our business units and Platform, as well as customers and partners who need clear guidance to build consistent, accessible experiences.
The opportunity is to turn fragmented design-system guidance into a coherent, trustworthy documentation ecosystem that serves both designers and developers. This includes the narrative, information architecture, vocabulary, content standards, contribution process, and structured knowledge teams need to understand and apply the system consistently.
We're looking for a Design Systems Documentation Lead to drive that work. This is an IC role with real influence—no direct reports, but a clear mandate to set the strategy, align...
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