It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
This is a high-impact opportunity to work at the intersection of customer strategy, executive engagement, sales, and product insight within one of ServiceNow’s most strategically important and high-growth business units. As Director, Customer Engagement Strategy & Operations, you will shape and execute the customer engagement strategy for the Moveworks from ServiceNow executive team, representing the executive team in their most strategic customer and partner interactions. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Partner with Sales, Business Development, and Product to identify and bring forward high-impact customer and partner opportunities that drive new business
- Anticipate emerging needs, surface gaps and risks early, and build scalable approaches to customer engagement rather than one-time solutions
- Carry yourself with poise and credibility in customer and partner meetings, earning the confidence of customers and Moveworks executives alike, and driving follow-through across teams
- Craft executive narratives that bridge product strategy to customer priorities
- Steward key technology partnerships and strategic alliances
- Establish and run the operating rhythm and AI-enabled workflows that keep strategic engagement prioritized, prepared, and translated into action
More about this role
This is a high-impact opportunity to work at the intersection of customer strategy, executive engagement, sales, and product insight within one of ServiceNow’s most strategically important and high-growth business units. As Director, Customer Engagement Strategy & Operations, you will shape and execute the customer engagement strategy for the Moveworks from ServiceNow executive team, representing the executive team in their most strategic customer and partner interactions. You will be a trusted extension of the executive team, speaking with their voice and judgment, and maintaining continuity of customer relationships and insights across the full engagement lifecycle.
This role reports to the Director, Customer Engagement Strategy, within the APEX organization, and requires five days per week in-office at the Moveworks from ServiceNow office in Mountain View, CA.
- Translate product, customer, and GTM priorities into an executive customer engagement strategy, and own the allocation of the executive team’s customer-facing capacity by making tradeoffs about where executive engagement most influences customer, partner, and commercial outcomes
- Partner with Sales, Business...
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