It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
Build strong relationships with PM, Design, Research, and Data and Analytics leaders to drive alignment around the highest-value customer problems and move work forward across competing priorities. Define the measurement strategy for our product spaces, establishing the metrics and models that connect product quality and user experience to company-level outcomes. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Proven ability to influence product and business leaders through compelling, evidence-based narratives that drive decisions and create alignment
- Exceptional hands-on leadership and stakeholder management skills to deliver innovative insights and solutions that improve product experience
- Ability to identify strategic priorities and measurement opportunities proactively, recognizing patterns across product spaces and translating insights into strategic initiatives
- Ability to develop problem-solving strategies and drive quality execution in fast-paced work environments
- Demonstrated ability in delivering excellent results and moving seamlessly between strategy conversations with executives and technical deep dives with stakeholders and Researchers
- Proficient in the use of AI, including Claude Skills, Claude Code, MCP, and more
More about this role
Job Description
We are seeking a Director of Insights & Measurement to lead the Measurement & Modeling (M&M) team, which is part of our 130+ UX Research & Insights (UXRI) Organization within our rapidly scaling global Experience Team (EX) of over 800 UX Professionals. You will bring strategic leadership and execution excellence to a role that is fundamentally different from traditional UX research leadership and practice.
The M&M team is indispensable to how ServiceNow makes strategic product decisions and solves critical business problems through data and insights. The team consists of seasoned UX, data, and product experts who collectively deliver research, data science, analytics, and engineering capabilities for the organization. The team measures product usage, AI product value, and experience quality, diagnoses strategic problems through metrics, builds measurement products, and develops standardized UX evaluation methods in the fast-paced AI-native environment. The Director of Insights & Measurement will orchestrate the path from strategy to execution and drive it end-to-end.
Build strong relationships with PM, Design, Research, and Data and Analytics leaders to drive...
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