It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
The AI Control Tower is ServiceNow's central hub for governing every AI model, agent, and dataset across the enterprise. We're building the infrastructure that enterprises will depend on as agentic AI moves from experiment to production — and we need a Director of Engineering who has been in that position before: shipping a 1.0 product, fighting for its first users, and figuring out how to turn early traction into durable adoption. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 10+ years in software engineering with 4+ years leading engineering teams (as a manager of managers or strong senior manager)
- Demonstrable startup experience at a company with fewer than 100 employees, where you were hands-on building and shipping a product — not just working at a startup, but building one
- Proven experience driving adoption of a 1.0 or early-stage product: you have the scars from a launch that didn't go perfectly and the wins from figuring out how to turn it around
- Deep technical foundation in cloud-native SaaS, including multi-tenant architectures, large-scale API design (REST/gRPC), Kubernetes orchestration, multi-cloud platforms (AWS, Azure, GCP), Infrastructure as Code (Terraform, CloudFormation, Helm)
- Strong understanding of database schema design, data modeling, and modern data platforms, including relational, graph, vector, columnar, OLAP, and streaming data architectures, with the ability to design scalable data models for AI and enterprise workloads
- Database schema design, , data modeling, and event-driven architectures
More about this role
The AI Control Tower is ServiceNow's central hub for governing every AI model, agent, and dataset across the enterprise. We're building the infrastructure that enterprises will depend on as agentic AI moves from experiment to production — and we need a Director of Engineering who has been in that position before: shipping a 1.0 product, fighting for its first users, and figuring out how to turn early traction into durable adoption.
This isn't a role for someone who has managed mature systems. It's for someone who has built something from scratch — in a small, fast company where there was no playbook — and who is now ready to do it at the scale and ambition of ServiceNow. Reporting to the VP of Engineering, AICT, you will lead one or more product areas within the AICT platform, with scope and ownership evolving as the product and team grow.
You are AI-native. You don't just understand AI conceptually — you use it daily, you build with it, and you bring that instinct into how your team designs and ships.
Product Delivery & Roadmap Execution Own the engineering roadmap for your AICT product areas — translating product requirements into technical plans, managing delivery across a...
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