It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
ServiceNow is seeking a Director of Engineering to lead the architecture, delivery, and evolution of key services within the HR Service Delivery (HRSD) portfolio. HRSD helps organizations deliver seamless employee experiences through intelligent workflows, case management, knowledge, lifecycle events, document management, and AI-powered employee assistance. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 12+ years of software engineering experience with a proven track record of delivering enterprise-scale products and services
- 5+ years of engineering leadership experience, including experience managing engineering managers and senior technical leaders
- Demonstrated success driving technical strategy and execution across multiple teams and stakeholders
- Proven track record of building and leading high-performing engineering organizations
- Experience building, integrating, or operating AI-powered product capabilities
- Familiarity with large language models, retrieval systems, agentic workflows, semantic search, and modern AI development frameworks
More about this role
ServiceNow is seeking a Director of Engineering to lead the architecture, delivery, and evolution of key services within the HR Service Delivery (HRSD) portfolio. HRSD helps organizations deliver seamless employee experiences through intelligent workflows, case management, knowledge, lifecycle events, document management, and AI-powered employee assistance.
As a Director of Engineering, you will lead an organization of approximately 20 engineers responsible for building and operating critical HRSD services that serve some of the world's largest enterprises. You will define technical strategy, drive execution, and ensure the delivery of highly scalable, reliable, and secure cloud services that power employee experiences across the ServiceNow platform.
This role also provides a unique opportunity to shape how AI transforms software engineering. You will drive the adoption of AI-assisted development practices, automation, and intelligent engineering workflows to improve productivity, accelerate innovation, and raise the quality bar across your organization. The objective is not simply efficiency, but reinvesting engineering capacity into delivering greater customer value and product...
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