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Director, Packaging & Monetization Strategy - Employee Experience Group

ServiceNow · Mountain View, California · On-site

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About ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.

About the role

As Director of Monetization & Packaging Strategy for the EmployeeWorks Business Unit, you’ll own how our AI products are monetized, packaged, and brought to market. You’ll partner with Product, Data Science, Marketing, Sales, Finance, and executive leadership to turn pricing into a growth lever, building models and offers that drive acquisition, expand existing customers, and protect retention. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • What you bring to the table
  • 7+ years of experience in pricing strategy, product monetization, or financial analysis, ideally in SaaS or AI
  • Deep expertise in financial modeling, revenue optimization, and strategic analysis
  • A track record of pricing decisions that delivered measurable business impact
  • Strong leadership presence and experience influencing senior stakeholders toward business outcomes
  • Proven operator in cross-functional environments: strong prioritization instincts, able to build consensus and drive results without direct authority
More about this role

As Director of Monetization & Packaging Strategy for the EmployeeWorks Business Unit, you’ll own how our AI products are monetized, packaged, and brought to market. You’ll partner with Product, Data Science, Marketing, Sales, Finance, and executive leadership to turn pricing into a growth lever, building models and offers that drive acquisition, expand existing customers, and protect retention. This role sits at the center of product strategy and go-to-market, and it shapes how customers experience the value of EmployeeWorks from first deal through renewal.

What you’ll do

Pricing strategy development and innovation

Partner with Product, Data Science, Marketing, Sales, Finance, and executives to build pricing models for every new or repackaged SKU.

Partner with ServiceNow’s central pricing team to keep EmployeeWorks pricing and packaging aligned with company-wide pricing strategy.

Develop and maintain pricing strategies that align with BU and company objectives, grounded in primary research, financial modeling, stakeholder interviews, and competitive research.

Design pricing, bundling, and offer strategies, along with the sales plays that bring them to market, to maximize customer...

Read the full posting on ServiceNow's site ↗

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