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Director, Product Management

ServiceNow · Santa Clara, California · Remote

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About ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.

About the role

Own the multi-year product strategy and roadmap across Developer Reach, Developer Sandboxes, Agentic Testing, and Release Ops, and define how they compose into one lifecycle from authored change to governed, audited deployment. Build, lead, and develop a team of PMs, one per area. Set a clear standard for product craft, coach PMs on strategy and execution, and hold the bar on the seams between them: shared primitives, consistent models, and a single coherent customer narrative. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • 12+ years of product management experience, including experience leading and growing a team of PMs, with a track record of setting technical strategy independently rather than executing a roadmap someone else defined
  • A track record of developing PMs, raising the bar on product thinking and execution across a team, and growing earlier-career PMs into strong owners of their areas
  • Deep experience owning developer platform, DevOps, or SDLC products at enterprise scale: CI/CD, test automation, environment management, release orchestration, or change management
  • Experience with enterprise change-management or release-governance systems and the tradeoffs between developer velocity and auditability, ideally including systems that gate deployment through a controlled artifact such as a change set
  • Ideally, experience with test strategy at scale: automated test generation, coverage and flakiness economics, regression management, and what it takes for a team to actually trust a green build
  • Familiarity with environment and infrastructure provisioning models, ephemeral environments, production parity, and data seeding or masking, and the cost and security tradeoffs each carries
More about this role

We are looking for a Director of Product Management to lead a team of PMs as well as own the product strategy for empowering developers on the Now platform to build and take their applications to production faster. These areas include developer reach, testing, sandboxing, metering, and deployment of AI and human generated code.

As agentic build tools compress the time it takes to author a change, the bottleneck moves downstream. Testing and deploying safely to production is already one of the loudest customer asks and one of the sharpest pain points on the platform. When changes originate from agents as well as people, and arrive at a much higher rate, the ability to validate and trust them quickly stops being a quality-of-life improvement and becomes a precondition for platform growth. You will lead the team that enables this for developers.

This is not four adjacent feature areas with a shared manager. Customers experience the SDLC as one motion, and the central product challenge of this role is the connective tissue: a sandbox that behaves like the instance you will deploy to, a test suite that knows what changed, a release path that carries the evidence, and a model for...

Read the full posting on ServiceNow's site ↗

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