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Director, Solution Consulting - CRM Solutions

ServiceNow · Staines, GB · On-site

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About ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Backed by Greylock and Sequoia.

About the role

As the Director, UKI CRM Solution Consulting, you run the day-to-day pre-sales engine for CRM across the UK, Ireland, and Scotland. You lead first-line Solution Consulting managers and their individual contributors, and you are the leader closest to the deals. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • 6+ years in a leadership role in Solution Consulting or a comparable pre-sales or technical sales function, including managing first-line leaders and individual contributors
  • Still credible on the deals: you can scope a POV, work through an architecture question, or join a customer call without losing the thread
  • A consistent record of owning and delivering against ACV / NNACV or equivalent revenue-tied targets in a software or SaaS environment
  • Experience leading distributed teams across the UK, Ireland, and Scotland and operating effectively across cultures, languages, and time zones
  • A working understanding of the CRM market and how AI and agentic automation are changing it
  • Fluency with AI and automation tools and a bias toward using them to simplify how work gets done
More about this role

As the Director, UKI CRM Solution Consulting, you run the day-to-day pre-sales engine for CRM across the UK, Ireland, and Scotland. You lead first-line Solution Consulting managers and their individual contributors, and you are the leader closest to the deals.

You know what each team is working on, what is landing with customers, and what is stalling. Your job is to remove the blockers, keep the team focused and motivated, and make sure Solution Consulting moves in step with its CRM selling peers. This is an execution role at heart: you make the engine go fast.

You report to the AVP, EMEA CRM Solution Consulting, who sets regional strategy and direction.

  • Carry accountability, with your first-line managers, for UKI CRM NNACV targets and contribute to the EMEA goal of double-digit ACV growth.
  • Forecast technical win rates and deal-by-deal readiness, and raise risk to the AVP early rather than late.
  • Work with UKI CRM sales leaders to focus Solution Consulting time on the opportunities, use cases, and industries where CRM wins fastest.
  • Maintain a detailed, current view of what each team is working on: active opportunities, technical stage, proof-of-value status, and next...

Read the full posting on ServiceNow's site ↗

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