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Director, Strategy & Operations—Employee Experience Group

ServiceNow · Mountain View, California · On-site

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About ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.

About the role

This is a high-impact role at the center of how the Employee Experience Group sets its direction, places its bets, and scales. The Director of Strategy & Operations will work alongside senior product leadership to shape the business strategy, translate market opportunities into investment priorities, and build the operating model needed to deliver durable growth. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Demonstrated ownership of complex business planning, operating rhythms, and cross-functional initiatives with measurable results
  • Experience partnering with senior executives and influencing across Product, Engineering, Sales, Marketing, and Finance in a matrixed organization
  • Excellent written and verbal communication skills, with the ability to simplify complex topics and create clear executive-level narratives
  • A hands-on, outcome-oriented approach and a track record of building practical solutions in ambiguous, fast-moving environments
  • Experience with go-to-market strategy and pricing and packaging is preferred
  • People leadership experience is preferred
More about this role

This is a high-impact role at the center of how the Employee Experience Group sets its direction, places its bets, and scales. The Director of Strategy & Operations will work alongside senior product leadership to shape the business strategy, translate market opportunities into investment priorities, and build the operating model needed to deliver durable growth.

You will bring together Product, Engineering, Sales, Marketing, and Finance around the decisions that matter most—from where to invest and how to win in the market to how success is measured. You will lead annual and long-range planning, develop the market and competitive insights that inform our choices, and turn strategy into focused, coordinated execution across the business.

We are looking for a trusted advisor and hands-on builder—someone who sees around corners, brings structure to ambiguity, and can move fluidly from executive-level strategy to the work required to make it real. The right leader will combine sharp business judgment, analytical depth, and strong influence with the energy to build what does not yet exist.

  • Serve as a strategic advisor to product and business leadership, providing analysis and...

Read the full posting on ServiceNow's site ↗

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