It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
As the Global Head of IT (CIO) Technical GTM, you will define and drive the technical go-to-market strategy for ServiceNow’s Technology Workflows (TWF) portfolio: ITSM, ITOM, AM (Asset Management), PM (Portfolio Management), and the AI capabilities integrated into them. You will own how Solution Consulting worldwide wins the technical decision in CIO-persona deals. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 12+ years in Solution Consulting, Presales, or Technical GTM including at least 5 years leading teams or programs across multiple regions
- A proven track record of defining technical GTM strategy and measurably improving tech win rates, sales cycle time, or SC productivity
- Deep expertise across the ServiceNow TWF portfolio. Specifically: ITSM and ITOM (Discovery, Service Mapping, CMDB, Event Management, and AIOps), plus working knowledge of AM (SAM and HAM) and SPM
- Familiarity with Now Assist, AI Agents, and Workflow Data Fabric as they apply to IT workflows
- Experience building repeatable demo, POC, and enablement programs at global scale
- Strong analytical skills, including using win/loss and deal data to drive decisions and continuous improvement
More about this role
As the Global Head of IT (CIO) Technical GTM, you will define and drive the technical go-to-market strategy for ServiceNow’s Technology Workflows (TWF) portfolio: ITSM, ITOM, AM (Asset Management), PM (Portfolio Management), and the AI capabilities integrated into them. You will own how Solution Consulting worldwide wins the technical decision in CIO-persona deals.
You will be the connective tissue between the TWF business units, Geo Solution Consulting leaders, and Specialist Solution Consulting leaders across the globe. You will make sure every technical narrative, demo, POC framework, and training is consistent globally, adapted where regions need it, and evolving continuously as the market, competitors, and monthly release cycles move.
Key responsibilities
- Lead the global technical GTM strategy for the TWF portfolio. That includes positioning, technical win playbook, reference architectures, and proof standards for the CIO buyer.
- Own the global TWF tech win playbook including repeatable first- and second-call demos and a consistent framework for customer POVs and enable Field SCs.
- Partner with and support the Global Head CIO Solutions GTM and their broader IT GTM...
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