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Implementation Manager - Moveworks

ServiceNow · San Diego, California · Remote

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About ServiceNow

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Backed by Greylock and Sequoia.

About the role

For positions in this location, we offer a base pay of $116,400 - $192,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • 4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers, or equivalent education/experience
  • Project management experience including scope control, budgeting, estimating, and resource management
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently
  • Process-focused with strong problem-solving ability—always searching for a smarter, better way to achieve a goal
  • Experience building strong internal and external relationships, including with senior-level executives
More about this role

The Implementation Manager oversees the on-time, on-budget delivery of the Moveworks platform to meet the customer's desired results. This requires completing projects following leading practice methodology, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain stakeholder support, including risk and issue mitigation. The Implementation Manager is responsible for assembling and leading project resources, ensuring they understand planned tasks, tracking progress, and managing deviations through appropriate measures.

  • Lead customers through the initial implementation of Moveworks as well as new product offerings, often in collaboration with a services partner.
  • Manage the engagement governance, timeline, scope, risk, change management, resourcing, and reporting.
  • Help customers identify, map, build, and launch agentic workflows that drive business value.
  • Provide change management best practices to ensure successful adoption and organizational readiness.
  • Work with Sales, partners, and customers to understand the customer and the engagement, including challenges, issues, and value being delivered.
  • Understand...

Read the full posting on ServiceNow's site ↗

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