It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
ServiceNow is moving from a workflow platform with AI features to an AI platform where agents do the work. That shift only works if the assets, licenses, and costs feeding it are accurate and under control — which is the problem this role owns.
What they're looking for
- Practical experience applying AI tools like Otto and AI Control Tower to asset management workflows, with the judgement to know where they add value and where they don't
- Experience in IT asset management, software asset management, or related enterprise IT operations roles
- Demonstrated experience architecting ITAM solutions in complex, multi-stakeholder enterprise environments
- Experience with ServiceNow Discovery and CMDB integration as it relates to asset data accuracy
- Executive presence and the ability to engage with stakeholders at all levels
- A balance of technical depth and strong interpersonal skills, with a background in data governance, data catalogs, ontologies, business intelligence, engineering, or other technical fields
More about this role
ServiceNow is moving from a workflow platform with AI features to an AI platform where agents do the work. That shift only works if the assets, licenses, and costs feeding it are accurate and under control — which is the problem this role owns.
The ITAM Solution Architect leads the technical design and delivery of ServiceNow IT Asset Management solutions for enterprise customers, translating business and financial governance requirements into scalable platform architecture. This role combines deep product expertise with the ability to advise customers on ITAM best practices, license optimization, and asset lifecycle strategy — serving as a trusted technical advisor throughout the engagement lifecycle.
- Lead solution architecture and design for ServiceNow ITAM implementations, including Hardware Asset Management (HAM), Software Asset Management (SAM), Enterprise Asset Management (EAM), and Cloud Cost Management (CCM)
- Define data models, integration patterns, and CMDB alignment strategies to support accurate asset lifecycle tracking
- Guide customers through discovery-to-normalization data flows and reconciliation processes
- Give customers evidence-based assessments of ITAM...
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