It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
This is a brand-new role, created for someone who thrives at the center of the action: connecting dots across teams, keeping pilots moving, and turning fast-paced innovation work into a clear, compelling story. You'll be the execution engine for our TA Innovation roadmap, with a front-row seat to emerging tech evaluation and the pilots shaping our future tech stack. ● Own the innovation portfolio's rhythm: milestones, coordination, status reporting, and the communications that keep every stakeholder in the loop.
What they're looking for
- Experience in TA technology, program management, or innovation-adjacent roles within SaaS or a similarly fast-moving environment
- A knack for organizing complexity, multiple pilots, stakeholders, and timelines, into something clear and easy to act on
- You are intrinsically motivated and comfortable operating with autonomy in a role that flexes across execution, coordination, and reporting
- Strong written and verbal communication skills, you can turn technical or in-progress work into a narrative that lands with leadership
- A collaborative mindset. You'll work day to day with our Director of TA Innovation, and cross-functionally with our AI CoE, Cybersecurity, Product, Technology teams and more
More about this role
ServiceNow's TA Innovation & Infrastructure team sits at the intersection of talent acquisition and AI-native transformation. We pilot the tools, platforms, and workflows that will define how ServiceNow finds, evaluates, and hires talent, and we do it in direct partnership with our own product organization through our Customer Zero program. If you want to see AI-native talent strategy built in real time, this is where it happens.
This is a brand-new role, created for someone who thrives at the center of the action: connecting dots across teams, keeping pilots moving, and turning fast-paced innovation work into a clear, compelling story. You'll be the execution engine for our TA Innovation roadmap, with a front-row seat to emerging tech evaluation and the pilots shaping our future tech stack.
● Own the innovation portfolio's rhythm: milestones, coordination, status reporting, and the communications that keep every stakeholder in the loop.
● Drive pilot program management from kickoff to results, tracking success, organizing workstreams, and following up on cross-functional teams’ reviews so nothing falls through the cracks.
● Coordinate RFIs for new technology, timelines, inputs,...
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