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Manager, Product Design, Customer & Partner Experience

ServiceNow · San Diego, CALIFORNIA · On-site

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About ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.

About the role

Lead, mentor, and inspire a team of UX designers, fostering a collaborative, innovative, and high-performance design culture. Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • 3+ years of experience managing people and/or leading design teams
  • 8+ years of experience in UX Design and/or Interaction Design field
  • Experience in integrating AI into work processes, driving decision-making, and using AI to solve problems
  • Strong skills and experience in Enterprise Design
  • A portfolio of work samples representing your work and approach
  • Ability to understand and distill complex problems into clean solutions
More about this role

At ServiceNow, our Product Design team uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/

This position within Customer & Partner Experience is responsible for designing the ServiceNow digital experiences that Customers and Partners utilize to learn about, adopt, support, and maximize the value of their ServiceNow solutions. The team collaborates to drive customer value and success through AI-native and self-serve digital experiences in portals including Developer, University, Store, Partner Portal, Documentation, Best Practices Library, Universal Profile, and MyNow.

ServiceNow University is ServiceNow’s learning platform, giving customers, partners, and employees on-demand courses, guided...

Read the full posting on ServiceNow's site ↗

User Experience Design

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