It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Strong working knowledge of Order processing / Accounts Receivable processes, cash collection strategies and practices with the ability to enforce credit and collections policies and procedures
- An excellent approach to teamwork within a fast-paced international business
- MS Office proficiency
- Strong attention to detail, is deadline-driven and has a willingness to get the job done
- Strong communication skills, with appropriate style of communication to deal effectively with all levels within the customer’s organization
More about this role
Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment.
A demonstrated track record of success and initiative with the ability work independently and collaboratively in a team environment, showing a desire to grow professionally to support current and future growth of ServiceNow.
A process improvement mindset with a desire to look for ways to increase efficiency and service while maintaining a ‘big picture’ perspective.
- Be responsible for tasks within the AR function & Order Processing, including, but not limited to Cash Collections, Dunning, Query Resolution and Reporting.
- Be responsible to analyse to determine Collections portfolio and understand Customer (internal/external) queries and respond with utmost Customer centric approach via telephone, email and letter.
- Be responsible to analyse to determine Order Processing process and understand Customer (internal/external) queries and respond with utmost Customer centric approach via telephone, email and letter.
- Assist in resolving customer claims/issues and engaging with the correct internal departments, including Sales and Sales Operations to...
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