It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
As a Partner Technology Architect — Autonomous Workforce, you will serve as the go-to IT, operations, and employee workflow expert across the partner ecosystem, driving technical excellence, competitive differentiation, and commercial success for autonomous-workforce partner solutions. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years pre-sales, solution architecture, or technical consulting experience with proven success in ITSM, ITOM, employee experience, or enterprise service management solutions
- 5+ years deep domain expertise in IT service management, IT operations, HR service delivery, or enterprise workflow automation platforms
- Expert-level knowledge of service and operations architectures including incident, problem, and change management, CMDB/CSDM, event management and AIOps, knowledge management, and employee self-service
- Demonstrated understanding of the competitive landscape including BMC, Atlassian, Ivanti, Microsoft, and emerging enterprise service management platforms
- Deep expertise in IT or employee experience transformation for at least two industry verticals (e.g., Financial Services, Healthcare, Manufacturing, Telecommunications, Public Sector)
- Proven experience engaging with CIO, IT operations, and CHRO executives and articulating operational transformation strategies to diverse audiences
More about this role
ServiceNow is seeking a Partner Technology Architect — Autonomous Workforce to drive partner growth across the AI-powered workflows that run the modern enterprise — IT service and operations management, employee experience, and strategic portfolio execution. This is a senior technical strategist role that combines deep technical expertise in ServiceNow ITSM, ITOM, HR Service Delivery (HRSD), and Strategic Portfolio Management (SPM) with business acumen, partner activation at scale, and the ability to translate complex service-operations and employee-experience requirements into commercially viable solutions. As a Practice-aligned Partner Technology Architect within the Autonomous Workforce Practice, you will be engaged where deep IT, operations, and employee workflow expertise is required — working alongside partner-aligned Partner Technology Architects and Partner Solution Engineers.
The Autonomous Workforce Practice sits at the core of ServiceNow’s platform — the workflows where AI agents, automation, and human teams operate together to run IT and serve employees at scale. This role helps partners move beyond traditional, ticket-driven service models to an AI-native operating...
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