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Pricing Operations Senior Analyst

ServiceNow · San Francisco de Heredia, Heredia · Remote

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About ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.

About the role

Lead the day-to-day pricing operations including intake, prioritization, and execution of pricing change requests Serve as a trusted advisor to the field on ServiceNow pricing and product models, product configuration, programs, and policies

What they're looking for

  • 4+ years experience in pricing operations or revenue management as a project manager or operations analyst
  • Ability to quickly absorb technical product details and translate them into pricing and packaging solutions
  • Strong intellectual curiosity and ability to understand and evaluate business constraints to ensure pricing strategies are operationally executable while managing potential risk
  • Excellent knowledge of Cloud Go-To-Market and business models
  • Solid understanding of business process management best practices to support business teams
  • Demonstrated results in managing price portfolios to hit financial targets
More about this role

ServiceNow is seeking an exceptional Pricing Operations Senior Analyst to drive pricing and packaging readiness across the ServiceNow product portfolio. In this role, you will own the end-to-end operational rollout of pricing and packaging for major releases and interim updates, including requirements gathering, cross-functional planning, policy documentation, enablement, and launch. You will partner closely with Business Units, Product Readiness, CRM, and Sales Finance to translate pricing strategy into executable operations.

Lead the day-to-day pricing operations including intake, prioritization, and execution of pricing change requests

Serve as a trusted advisor to the field on ServiceNow pricing and product models, product configuration, programs, and policies

Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success

Drive business model and pricing process innovation to accelerate growth

Help strengthen sales effectiveness and compliance with global pricing policies and pricing framework scalability

Build productive relationships and feedback loops with...

Read the full posting on ServiceNow's site ↗

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