It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
Come join the Product Excellence team and work with a talented group of people on some of the most strategic platform capabilities at ServiceNow and in the industry. The AI Core Platform is the foundation for, and at the heart of, all ServiceNow products. Our platform capabilities ensure that ServiceNow is reliable, secure, scalable and upgradable while delivering a great user experience and measurable business outcomes. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in architecting and delivering complex solutions on the ServiceNow Platform
- 3+ years of experience supporting Process Mining, process optimisation, value realisation, operational discovery, or process improvement programmes with enterprise customers
- 3+ years of experience in two or more ServiceNow core platform capabilities such as Automated Test Framework, upgrades, Health Scan, Usage Analytics, Platform Analytics, CI/CD, source control and clone management
- 2+ years of experience in two or more adjacent AI Core Platform capabilities or interfaces such as Predictive Intelligence, Virtual Agent, AI Agents, Mobile App Builder, UI Builder, Workspace or Portal
- 1+ year of experience with ServiceNow Performance Analytics or Platform Analytics configuration, administration, customer delivery, adoption tracking and outcome reporting
- Experience translating Process Mining insights into adoption plays, measurable process improvement recommendations, and executive-ready value narratives
More about this role
Team
Come join the Product Excellence team and work with a talented group of people on some of the most strategic platform capabilities at ServiceNow and in the industry. The AI Core Platform is the foundation for, and at the heart of, all ServiceNow products. Our platform capabilities ensure that ServiceNow is reliable, secure, scalable and upgradable while delivering a great user experience and measurable business outcomes.
This is a unique opportunity to serve as a leader in the definition and execution of product adoption and growth success motions for Process Mining and core platform capabilities at one of the largest and fastest growing enterprise SaaS companies in the world.
Product Excellence Managers work directly with customers to enhance their overall experience with the product and make them successful and reference customers. They monitor customer health, deliver customer programs, and act as the liaison between customer and product teams.
Role
Your mission will be to ensure the success of our top customers by helping them adopt Process Mining and the core capabilities of the AI Core Platform. This role is extraordinarily collaborative, working not only with inbound...
Browse similar: Startup jobs · Remote jobs