It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Backed by Greylock and Sequoia.
About the role
This Principal Solution Architect, Core Business Transformation Solutions is a functional and technical expert consulting with customers on implementing a ServiceNow Workflows’ Solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. These solutions include HR Service Delivery , Legal Service Delivery , Workplace/Facility Service Delivery , Employee Service Management Solutions and Finance & Supply Chain Solutions . Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
- Design solutions using a Workflow’s Solutions for common customer use cases, publishing those use cases (to Solution Consultant, Customer Community, etc.) for broader consumption
- Establish mutually beneficial relationships with a Workflow’s product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
- Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes
- Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
- Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
More about this role
This Principal Solution Architect, Core Business Transformation Solutions is a functional and technical expert consulting with customers on implementing a ServiceNow Workflows’ Solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. These solutions include HR Service Delivery , Legal Service Delivery , Workplace/Facility Service Delivery , Employee Service Management Solutions and Finance & Supply Chain Solutions . The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification).
Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping (as required) discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic, multi-workflow, term-based projects. Architects provide thought leadership, best practices, and expert guidance to ensure customers...
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