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Program Director

ServiceNow · Santa Clara, California · Remote

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About ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.

About the role

Manage multiple ES engagement workstreams, leveraging a deep understanding of project impacts, cross effects, and alternative actions. Proactively develop and implement plans to address risks, issues, and escalations. Found on 1752vc Careers, the job board for startup and VC roles.

More about this role

Program Directors (EMs) lead and drive multiple Expert Service engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes. They are the key point of communication and coordination for the delivery team, keeping the project on track by establishing and maintaining governance forums, mitigating risks and issues, and driving rapid and effective decision-making, escalating issues as required.

Manage multiple ES engagement workstreams, leveraging a deep understanding of project impacts, cross effects, and alternative actions.

Proactively develop and implement plans to address risks, issues, and escalations.

Drive problem resolution through swift escalation and clear responsibility division.

Identify discrepancies between actual progress and planned objectives, driving effective resolutions.

Coach, mentor, and lead Principal Engagement Managers and Senior Engagement Managers in large complex projects.

Influence, support and provide thought leadership to the customer during times of ambiguity or conflict.

Lead the delivery team throughout the engagement, often in collaboration with a services partner.

Manage the engagement governance, timeline,...

Read the full posting on ServiceNow's site ↗

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