It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
The Security Cross functional Success Architect serves as a strategic advisor who helps enterprise customers get the most value from their ServiceNow investments. This role combines deep technical expertise across the ServiceNow platform and its product portfolio with consultative skills to guide organizations in optimizing and maturing their solutions. The Product Excellence (PEx) team uses deep product expertise to solve implementation and adoption challenges for customers. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years of hands-on experience with the ServiceNow platform, with deep expertise in at least two product areas
- Proven track record designing and implementing enterprise-scale ServiceNow solutions
- Background in enterprise architecture, including authentication and identity systems, data modeling, REST/SOAP integrations, and security protocols
- Experience in professional services or consulting roles with demonstrated ability to influence technical strategy
- Product Knowledge: Deep knowledge of multiple ServiceNow product lines and how they share data and workflows across the platform
- Platform Foundations: Strong understanding of the Configuration Management Database (CMDB), Common Service Data Model (CSDM), and data governance
More about this role
Position Overview
The Security Cross functional Success Architect serves as a strategic advisor who helps enterprise customers get the most value from their ServiceNow investments. This role combines deep technical expertise across the ServiceNow platform and its product portfolio with consultative skills to guide organizations in optimizing and maturing their solutions. The Product Excellence (PEx) team uses deep product expertise to solve implementation and adoption challenges for customers. We work with product and cross-functional teams, sharing customer insights to drive innovation, scale, and product improvements.
Security Cross-Functional Success Architect – Armis , ServiceNow Security & Risk Products
Job Description – Key Responsibilities
1. Drive Customer Success & Adoption: Lead technical engagements across Armis and ServiceNow Security products, helping enterprise customers accelerate adoption, optimize implementations, and achieve measurable business outcomes.
2. Cross-Functional Technical Leadership: Collaborate with Product Management, Engineering, Sales, Professional Services, and Customer Success teams to resolve complex technical challenges and drive customer...
Browse similar: Startup jobs · Remote jobs