It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
ServiceNow is seeking a Senior Director of Site Reliability Engineering to build and lead a world-class SRE organization across our observability and control plane product portfolios. You will architect reliability programs that span internal platforms and commercial products, establishing SRE culture, practices, and tooling from the ground up. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 12+ years of experience in SRE, platform engineering, or reliability engineering at scale
- 5+ years in leadership roles (director or principal engineer) managing SRE or reliability teams of 10+ engineers
- Demonstrated track record building SRE programs from scratch or scaling immature programs—with measurable business impact
- Strong evidence of driving people and organizational transformation, ability to shift culture from reactive to proactive reliability
- Deep expertise in SRE practices: SLOs, error budgets, blameless postmortems, on-call design, toil reduction
- Hands-on experience with observability platforms (metrics, logging, tracing, alerting)
More about this role
ServiceNow is seeking a Senior Director of Site Reliability Engineering to build and lead a world-class SRE organization across our observability and control plane product portfolios. You will architect reliability programs that span internal platforms and commercial products, establishing SRE culture, practices, and tooling from the ground up.
This is a program-building role. You will define SRE strategy, set operational standards, build teams (starting from scratch or scaling existing pockets), and drive measurable people and organizational transformation. You will report to the VP of Engineering and partner with product, platform, and infrastructure leaders across multiple business units.
Build an SRE program from the ground up—define charter, operating model, hiring strategy, and multi-year roadmap
Establish SRE principles, practices, and standards across observability products (OODP, metrics, alerting) and control plane offerings
Create unified reliability frameworks that work for both internal-facing and customer-facing systems
Design SRE on-call rotations, incident response processes, and blameless postmortem culture
Build and scale an SRE team from existing base across...
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