It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
• 15+ years of professional experience, with extensive experience in the B2C and/or B2B product domain in an analytics or insights leadership capacity Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
- We are looking for a strategic, technically adept and savvy Sr. Director of Product Analytics (Usage & Adoption) to build and scale our understanding of how users engage with, adopt and derive value
from the ServiceNow AI Platform. This role will set the strategy and structure to execute multiple
high-impact programs using product telemetry across the product and customer lifecycle –
including governance, insights generation & activation and the development of data & AI products. By enabling smarter product decisions, improving our understanding of end-user experiences, and
supporting business growth through data, this role will Elevate Product Usage across the enterprise.
- Responsibilities
• Lead the measurement strategy for AI products – from usage to adoption to value
realization; standardize measurement funnels and enable end to end measurement from
token costs to token consumption
• Define the needs of telemetry governance and data quality across the ServiceNow product &
platform portfolio
• Define and enforce enterprise-wide standards for event tracking, metadata management, and
compliance
• Own the ‘single pane of glass’ for usage metrics and benchmarks across products...
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