Startups · AI

Senior Machine Learning Engineer_Linguistics and Speech

ServiceNow · Santa Clara, CALIFORNIA · On-site

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About ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.

About the role

As a Senior Voice AI Engineer – Linguistics & Speech, you will Contribute to the design, development and implementation of Voice AI applications, bringing linguistic and speech expertise to the core Voice Platform (Speech Recognition, Conversation Management, Speech Generation) Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • A Master's or PhD in Linguistics, Cognitive Science, or a related field
  • A specialization in phonetics, acoustics, psycholinguist ics, or cognitive science (applied or interdisciplinary rather than theoretical linguistics)
  • 4+ years of experience in large-scale experiment design and quantitative research projects in an industry setting or applied research
  • Hands-on experience building Voice AI applications
  • Development experience with Python or similar languages
  • Deep knowledge of the structure of several languages, fluency in a language other than English is a plus
More about this role

As a Senior Voice AI Engineer – Linguistics & Speech, you will

Contribute to the design, development and implementation of Voice AI applications, bringing linguistic and speech expertise to the core Voice Platform (Speech Recognition, Conversation Management, Speech Generation)

Own language support end to end: add new languages and locales, and maintain language-specific instructions, normalization and pronunciation rules.

Analyze complex speech problems across a diverse set of languages, accents and dialects

Work with other linguists to map the problem space of specific languages

Diagnose language and speech failures in production calls, trace them to the responsible component, and drive the fix with the team.

Partner with engineers to identify and solve the right linguistic problems, and contribute code to the features that power the user experience.

Partner with product managers to work with customers, understand their use cases and linguistic challenges, and build for their success

Design linguistic experiments that drive technology choices (e.g. STT/TTS models and vendors) for Voice AI applications

Build tooling, with the help of AI, to analyze linguistic problems at...

Read the full posting on ServiceNow's site ↗

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