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Senior Manager, GTM Readiness - Operations and Field

ServiceNow · San Diego, California · On-site

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About ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.

About the role

We are seeking a Senior Manager to lead strategic readiness for both operational readiness and field readiness across our go-to-market motion. This leader brings the clarity to set direction for complex launches and the discipline to turn that direction into a clear, executable plan. You will ensure that the business processes, tools, and field teams are ready to transact, sell, position, and demo new and evolving offers, from the back office through to the customer. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • 8+ years of experience in GTM operations, business process transformation, field readiness, sales enablement, product launches, or a related area
  • Hands-on experience standing up or transforming Lead to Cash processes in a SaaS or enterprise environment
  • Proven track record of setting strategy and driving execution across both operational and field-facing teams in matrixed organizations
  • Strong analytical, facilitation, and project management skills, with the ability to turn complex information into clear plans and recommendations
  • Excellent executive presence and communication, with the ability to influence without direct authority and align diverse stakeholders
  • Comfort operating in ambiguity and fast-paced, multi-priority environments
More about this role

We are seeking a Senior Manager to lead strategic readiness for both operational readiness and field readiness across our go-to-market motion. This leader brings the clarity to set direction for complex launches and the discipline to turn that direction into a clear, executable plan. You will ensure that the business processes, tools, and field teams are ready to transact, sell, position, and demo new and evolving offers, from the back office through to the customer.

The ideal candidate is a strategic thinker who can take an ambiguous launch or transformation and create clarity: what the outcome is, what it takes to get there, who needs to act, and how progress will be measured. You are scrappy yet polished, comfortable influencing without direct authority, and able to connect operational rigor with the needs of sellers and customers. You have led business process transformation, and you know how to design scalable frameworks that outlast any single launch.

  • Partner with Product, Sales, and GTM leaders to understand strategy, value proposition, and launch objectives, and translate them into a clear readiness strategy.
  • Define the scope, sequencing, dependencies, and success...

Read the full posting on ServiceNow's site ↗

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