About ServiceNow
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years of experience in performance management, talent management, HR strategy, or a related field, including ownership of enterprise programs or processes
- Deep expertise in performance evaluation and calibration, including rating frameworks, assessment standards, and approaches that support fair, consistent, and meaningful decisions
- Proven experience translating performance philosophy and strategy into practical frameworks, processes, tools, and leader guidance
- A strong consulting mindset and experience advising senior HR and business leaders on complex or sensitive talent decisions
- Demonstrated success leading cross-functional work across HR, Compensation, HR Business Partners, Product, and technology teams
- Experience designing and scaling global processes while accounting for business, employee, and regional needs
More about this role
- Own ServiceNow's performance evaluation framework, including rating definitions, behavioral expectations by level, and the standards that ensure assessments are consistent and meaningful.
- Define and maintain the philosophical underpinnings of how performance evaluation at ServiceNow, in alignment with the COE's design principles and broader performance management strategy.
- Partner with Compensation to ensure evaluation outcomes connect logically to rewards decisions.
- Strategically design to leverage AI to assist with relevant evaluation process components that improve consistency and reduce bias while ensuring human judgment remains at the center of every performance decision.
- Design and govern the calibration process, comprehensively supporting how managers and leaders should align on performance assessments across teams and business units.
- Collaborate with the enablement team to create strong, concise, clear facilitation guides, pre-work materials, and decision-making frameworks that help calibration sessions produce fair, consistent, and documented outcomes.
- Collaborate with Product and DT to design enhancements to the YE Evaluation tool to seamlessly facilitate...
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