It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
As a Senior Software Engineer, you will design and build features across Customer service workflows, including case and work order management and guided agent experiences. You will own complex components end to end, working closely with product, design, and adjacent platform teams to ship workflows that agents and customers rely on every day. You will bring strong engineering fundamentals, a bias for quality at scale, and a drive to make customer-facing processes faster and more intelligent with AI. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of software engineering, with a record of technical direction adopted beyond your immediate team
- Effective, accountable use of AI coding assistants and agents
- Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them
- Experience in system design, APIs, data modelling, and testing across front-end, server-side, and relational data work with a high quality mindset
- Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks
- Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG, Playwright) and integrating tests into CI/CD pipelines
More about this role
ServiceNow CRM helps companies sell, fulfil, and service customers on one AI-powered platform, spanning Customer Service Management, Field Service Management, and Sales CRM.
As a Senior Software Engineer, you will design and build features across Customer service workflows, including case and work order management and guided agent experiences.
You will own complex components end to end, working closely with product, design, and adjacent platform teams to ship workflows that agents and customers rely on every day. You will bring strong engineering fundamentals, a bias for quality at scale, and a drive to make customer-facing processes faster and more intelligent with AI.
- Build high-quality, scalable, clean, and reusable applications and integration solutions using ServiceNow platform and related technologies.
- Partner with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users.
- Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
- Own critical technical initiatives from planning to...
Browse similar: Startup jobs