It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
Run GAIL and Go-Live Support engagements end to end, from enterprise deployments through to production go-lives, owning delivery and outcomes for the customers you're assigned. Own the GAIL playbook, understand it deeply, apply it with judgment, follow the required gates and sequences, and flag where it falls short, so the standard stays current.
What they're looking for
- 4+ years of software engineering experience, ideally with a mix of enterprise product work and hands-on customer or field delivery
- Strong coding ability in JavaScript and one or more additional languages (Java, Python, or equivalent), with a track record of building and shipping production-quality solutions
- Experience deploying or integrating AI features and GenAI models — including Now Assist, AI Agents, or equivalent platforms — in real customer environments
- Familiarity with prompt engineering and the judgment to tune non-deterministic outputs for reliability and production-grade clarity
- A bias for standards over shortcuts — you know when a playbook gate applies, when it doesn't, and you own that call with clear reasoning
- A builder's instinct for shared tooling and reusable patterns — you don't reinvent the wheel when you can build something the whole program can use
More about this role
The GAIL (Get AI Live) program deploys engineers directly into strategic customer engagements to drive real AI adoption and measurable value realization. The GAIL Core Team is the permanent engine behind that program: the stable foundation of institutional knowledge, tooling, and senior expertise that makes every engagement, and every rotating engineer, better than the last.
As a Senior Software Engineer on the GAIL Core Team, you run engagements end to end, apply the standards that keep the practice consistent, and strengthen the tooling and knowledge base the whole program relies on. This is hands-on, customer-facing work. You carry real deployments to the finish line and raise your own level, and the level of the engineers next to you, with every engagement.
Run GAIL and Go-Live Support engagements end to end, from enterprise deployments through to production go-lives, owning delivery and outcomes for the customers you're assigned.
Own the GAIL playbook, understand it deeply, apply it with judgment, follow the required gates and sequences, and flag where it falls short, so the standard stays current.
Use and extend shared GAIL tooling, contributing improvements back so every...
Browse similar: Startup jobs