It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
Intelligent Services is seeking a Senior Manager of Product Management for Search AI to lead the development of advanced enterprise search and conversational AI capabilities that enhance user experience and support the company's growth ambitions. This highly impactful, business-critical role is an opportunity to shape how search is employed to power richer, more intuitive conversational experiences. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Proven leadership: 10+ years building and leading high-performing product teams, including mentoring junior leaders and fostering cross-functional collaboration
- Enterprise Search expertise: 8+ years in software product management with hands-on experience building search or RAG (Retrieval-Augmented Generation) products that drive measurable impact
- Execution excellence: A track record of delivering high-quality, scalable features at speed while maintaining a laser focus on outcomes that matter
- Customer obsession: Deep empathy for users and the ability to translate complex needs into elegant, customer-centric solutions
- Data-driven mindset: Expertise in leveraging qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success
More about this role
The Intelligent Services team is at the forefront of redefining how enterprises harness AI to deliver meaningful outcomes. Positioned within ServiceNow’s AI Innovation org, we build the connective tissue that powers enterprise search, agentic AI, and Intelligent workflows across the Now Platform. Our mission is to advance search and conversational AI capabilities that not only understand context but also anticipate user needs—unlocking new agentic opportunities, driving measurable value, and enabling real-time performance and CSAT insights.
Together, the Intelligent Services layer forms the foundation for Now Assist and agentic AI, giving ServiceNow a unique advantage in delivering AI that truly knows your business.
Intelligent Services is seeking a Senior Manager of Product Management for Search AI to lead the development of advanced enterprise search and conversational AI capabilities that enhance user experience and support the company's growth ambitions. This highly impactful, business-critical role is an opportunity to shape how search is employed to power richer, more intuitive conversational experiences. As the line between search and conversation blurs, you'll guide the...
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