Startups · AI

Senior Staff Inbound Product Manager, AI/Super Intelligence Control Tower Observability

ServiceNow · Santa Clara, California · On-site

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About ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.

About the role

For positions in this location, we offer a base pay of $190,900 - $334,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Bachelor's degree or higher in Computer Science, Engineering, Data Science, or a related field
  • 12+ years of experience in product management, preferably in observability, monitoring, AI/ML, or data platform domains
  • Strong working knowledge of LLM and agent evaluation methods (e.g., LLM-as-a-judge), AI/SI observability, tracing, and telemetry
  • Familiarity with AI/SI governance, risk, and security concerns, including data privacy and sensitive-data handling in AI/SI systems
  • Proven track record of delivering high-quality, user-centric, and impactful AI/SI or platform products
  • Demonstrated ability to drive alignment across platform and product teams without direct authority
More about this role

We are looking for a highly motivated Staff / Senior Product Manager to help drive Observability for AI/SI Control Tower (SICT) — the product customers use to discover, govern, observe, and optimize their AI/SI estate. You will join the SICT Experience product area, a cross-functional team of product managers, designers, and engineers that owns how every user perceives, understands, and acts within SICT. You will help define and deliverer the roadmap for evaluations, monitoring, and trace observability, so customers can see how their AI behaves, performs, and how risky it is — in one place — and detect anomalies before they reach production.

What you get to do in this role

  • Shape and deliver the roadmap for SICT Observability aligned with SICT's risk and compliance, security, and discovery capabilities.
  • Own evaluations and Judges — conversation and voice evaluations, plus out-of-the-box and custom Judges — so customers can score how their AI/SI behaves and performs.
  • Deliver per-asset monitoring and sampling controls that let customers balance signal quality against cost and detect anomalies early.
  • Drive trace redaction and gateway observability so every model call is...

Read the full posting on ServiceNow's site ↗

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