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Senior Staff Outbound Product Manager

ServiceNow · Santa Clara, California · Remote

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About ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.

About the role

As an Outbound Product Manager, you own a specific product initiative end to end: its value proposition, go-to-market strategy, and post-launch adoption. Sales, partners, analysts, and customers come to you to understand what your product does, why it matters, and how to win with it. You bring what you learn back to the broader team so each release lands better than the last. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Initiative ownership. You’re present for the full product development lifecycle: the customer problem, the product design, the launch, and the adoption
  • HR domain understanding. You know how HR organizations operate and what HR and employee experience leaders are trying to solve
  • Deep product fluency. You can brief customers across all levels, evangelize at launch, and diagnose adoption barriers without needing engineering in the room
  • Go-to-market clarity. You can articulate positioning and the customer journey crisply and credibly
  • Cross-functional translation. You speak the language of design, engineering, sales, marketing, and customers, and you move between them easily
  • 12+ years of experience in outbound product management, solution consulting, or product marketing in enterprise SaaS
More about this role

The Employee Workflows Outbound Product Management team connects customer needs to product strategy and go-to-market execution. We work by three principles: customer obsession, endless reinvention, and unreasonable hospitality.

As an Outbound Product Manager, you own a specific product initiative end to end: its value proposition, go-to-market strategy, and post-launch adoption. Sales, partners, analysts, and customers come to you to understand what your product does, why it matters, and how to win with it. You bring what you learn back to the broader team so each release lands better than the last. You will work closely with inbound product management, product leadership, go-to-market teams, and field stakeholders to align product direction, launch readiness, and adoption outcomes.

  • Create and deliver enablement for sales, solution consultants, and partners, and keep it current with every release
  • Help customers adopt the latest innovation by creating practical content, from industry thought leadership to technical how-to guides
  • Partner with the DemoHub and Training teams on demo narratives and SNU courses
  • Manage usage definitions and trend analysis to spot adoption...

Read the full posting on ServiceNow's site ↗

Product

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