It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
ServiceNow is extending its two-tier channel model across the US and Canada with Carahsoft as its authorized distributor. The Senior GTM Operations Manager, Distribution will own the onboarding and day-to-day operation of Carahsoft, from standing up operating frameworks to activating reseller partners and driving predictable, compliant revenue. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years of experience in channel operations, distribution management, or indirect sales operations, with at least 3 years in a senior or lead capacity
- Direct experience managing or operationalizing a distributor or channel partner program in the US or Canada
- Working knowledge of public sector contracting, including GSA schedules and cooperative purchasing contracts
- Familiarity with the commercial requirements that affect distribution, including sales tax, export controls, and US and Canadian invoicing obligations
- Strong operational discipline: able to translate a launch plan into a working system, track it, and adjust
- Excellent written and verbal communication in English
More about this role
About the Role
ServiceNow is extending its two-tier channel model across the US and Canada with Carahsoft as its authorized distributor. The Senior GTM Operations Manager, Distribution will own the onboarding and day-to-day operation of Carahsoft, from standing up operating frameworks to activating reseller partners and driving predictable, compliant revenue.
This is a hands-on operational role during a program launch. The person in this role will be the primary operational point of contact between ServiceNow and Carahsoft, and will protect program integrity while accelerating time to revenue. Because Carahsoft’s public sector and commercial business spans federal, state and local, and enterprise accounts, this role requires deep familiarity with US contracting vehicles, procurement rules, and reseller operations.
Key Responsibilities
- Design and stand up the operational framework for Carahsoft across the US and Canada, including processes, roles, service levels, and escalation paths.
- Define the operating cadence (business reviews, forecast calls, issue triage) and the documentation that governs it.
- Establish clear decision rights between ServiceNow and Carahsoft for pricing,...
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