It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
Serve as a subject matter expert in your area of technical proficiency Design and improve the scaled programs the segment runs on, so outcomes lift across the portfolio and not only in your own accounts Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- To be successful in this role you have
- Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH)
- 8 or more years of experience in a Customer Success Manager, Technical Account Manager, or related customer facing technical role
- 8 or more years of experience in network engineering, architecture, support, or design
- 5 or more years of experience in service delivery or technical account management in post-sales or pre-sales environments
More about this role
The Sr CSM serves as the business liaison between the customer and all cross functional teams, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others.
Responsibilities
Own a portfolio of customers as the primary point of contact following the sale
Build and maintain a success plan for each account tied to their security objectives, and drive it to completion
Understand customer use cases and provide recommendations that improve security posture and platform utilization
Ensure deployment and configuration align with key business use cases and are delivered on schedule
Guide customers through adoption and configuration so their teams can operate the platform independently
Stay current on third-party integrations and how they interact with Armis within customer environments
Serve as a subject matter expert in your area of technical proficiency
Identify risk early, drive mitigation, and engage specialists when a problem requires deeper expertise
Partner with Sales on renewal readiness and surface growth opportunities as customer needs evolve
Design and improve the scaled programs the segment runs on, so outcomes lift across the...
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