It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
Reporting directly to the VP of CEG Global Field Ops, the Sr. Director, AMS Head of CEG Operations will lead the operational engine for the Customer Excellence Group (CEG) across the Americas. This role drives the strategy, planning, and execution that enable CEG's customer success and post-sale teams to deliver value-based outcomes at scale, owning the operating cadence, performance management, and cross-functional alignment that keep the AMS field running and growing. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 12+ years of relevant work experience (or 7+ year post-MBA or equivalent), preferably in tech strategy/ops, management consulting, delivery leadership, or customer success
- Prior experience supporting or leading field operations for a large, geographically distributed post-sale or professional services organization strongly preferred
- Demonstrated “AI-first” mindset and a relentless growth orientation
- Strong data analytics, financial acumen, and problem-solving skills with ability to synthesize complex information
- Demonstrated ability to be thought and execution partner to senior leaders to help run and develop their orgs
- Bias toward action and an ownership mentality—results-oriented, and accountable for both successes and learnings
More about this role
ServiceNow’s worldwide Customer Excellence Group (CEG) is a global network of employees and partners with a singular mission: to ensure customer success. We build trusted relationships, learn our customers’ businesses, and deliver value-based outcomes that make ServiceNow the best decision they ever made.
The CEG Strategy, Product, & Operations team (SPO) is the powerhouse that propels CEG forward. We are the strategic engine for the organization, driving org-wide programs to forge critical cross-functional partnerships to empower CEG's most vital initiatives, as well as providing the operational rhythm that powers BAU Operations.
Reporting directly to the VP of CEG Global Field Ops, the Sr. Director, AMS Head of CEG Operations will lead the operational engine for the Customer Excellence Group (CEG) across the Americas. This role drives the strategy, planning, and execution that enable CEG's customer success and post-sale teams to deliver value-based outcomes at scale, owning the operating cadence, performance management, and cross-functional alignment that keep the AMS field running and growing. The AMS region represents CEG's largest and most complex geography, spanning multiple...
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