It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
The Sr. Manager of Customer Success leads Armis's healthcare customer success portfolio, serving as the strategic bridge between technical teams and healthcare stakeholders (clinical IT, biomedical engineering, compliance, security operations). Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Proven track record managing technical portfolios and leading teams in healthcare cybersecurity, OT/IT convergence, or medical device security
- Deep understanding of healthcare network infrastructure (clinical VLANs, medical device protocols, segmentation, remote access for biomedical vendors)
- Demonstrated fluency with healthcare communication protocols (DICOM, HL7/FHIR, IEEE 11073, BACnet, Modbus) and ability to translate protocol security implications to clinical stakeholders
- Strong knowledge of healthcare compliance frameworks (HIPAA, HITECH, FDA cybersecurity premarket/postmarket guidance, IEC 80001, NIST CSF for Healthcare)
- Exceptional ability to manage relationships across technical and clinical stakeholders (biomedical engineers, clinical IT directors, compliance officers, hospital security teams)
- Track record of managing large, complex healthcare customer implementations (multi-site systems, high-touch deployments, regulatory audits)
More about this role
The Sr. Manager of Customer Success leads Armis's healthcare customer success portfolio, serving as the strategic bridge between technical teams and healthcare stakeholders (clinical IT, biomedical engineering, compliance, security operations). You'll own portfolio performance across hospital systems and healthcare enterprises, mentor Technical CSMs supporting complex medical device and clinical network environments, and ensure consistent execution of strategies that drive adoption of OT/IT security across hospitals, labs, imaging centers, and clinical workflows. You'll translate healthcare compliance and operational realities into scalable success frameworks.
- Own regional ARR planning and attainment for healthcare accounts. Align resources to customer segmentation maturity levels, clinical network complexity, and regulatory timelines; run cadence reviews and intervene early on retention risks tied to medical device visibility or compliance gaps.
- Standardize healthcare-specific EBR narratives around clinical network security outcomes (segmentation velocity, device inventory completeness, incident response readiness) and risk metrics. Partner with customers on FDA cybersecurity...
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