It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
The Moveworks Professional Services team deploys agentic AI for some of the largest enterprises in the world. As we scale delivery across a fast-growing partner ecosystem, we're hiring a Services Delivery Operations Manager to own the day-to-day operational backbone that keeps our implementation and ongoing services engagements running smoothly. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience applying AI-enabled tools or automation to improve operating workflows, decision support, reporting, or productivity within a services, operations, or customer-facing function
- 3–5 years in Professional Services Operations, Revenue Operations, Partner Operations, PMO operations, or a related SaaS delivery operations role
- Hands-on proficiency with PSA, CRM, or project delivery systems, Rocketlane experience is strongly preferred, with Kantata, Certinia/FinancialForce, Salesforce, or comparable platforms also valuable
- Working knowledge of SaaS Professional Services metrics such as utilization, capacity, backlog, attach rate, forecast accuracy, delivery health, and services margin
- Background supporting partner-led or subcontracted delivery models, including intake, onboarding, assignment coordination, operational governance, and process improvement
- Strong analytical skills with the ability to synthesize data from multiple systems, identify trends, and convert findings into practical recommendations for Services leaders
More about this role
The Moveworks Professional Services team deploys agentic AI for some of the largest enterprises in the world. As we scale delivery across a fast-growing partner ecosystem, we're hiring a Services Delivery Operations Manager to own the day-to-day operational backbone that keeps our implementation and ongoing services engagements running smoothly.
This is an individual contributor role with no direct reports — a high-ownership, high-autonomy seat for an operator who can run the machine (PSA administration, staffing, capacity, partner subcontracting, and partner program intake) so that Services leadership can stay focused on broader strategy and scale. You will be the connective tissue across Professional Services and our delivery partners, and the person the team trusts to keep delivery operations humming.
Administer and optimize Rocketlane PSA: Act as the operational owner for Rocketlane configuration, project setup, user onboarding, workflow hygiene, and closed/won-to-project handoffs; troubleshoot issues quickly and improve system usability, data quality, and adoption across the delivery organization.
Lead services resource management: Run the operating cadence for staffing,...
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