It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
Participate in driving the growth and adoption of an innovative and fast-growing product Publish valuable insights that guide customers to their desired outcomes through well-informed implementation decisions
What they're looking for
- Demonstrated subject matter expertise in enterprise software or process implementation
- Proficiency in Microsoft Office and collaboration tools (e.g. SharePoint, Teams)
- Strong written and verbal communication skills, tailored to different audiences (business analysts, platform owners, executive sponsors)
- Ability to work cross-functionally with engineering, product management, customer success, and external partners
- Aptitude to learn technology quickly through instruction and self-training
- 10+ years of experience in technical documentation and/or content development roles
More about this role
The Digital Content & Design (DCD) organization publishes implementation insights and prescriptive product guidance for our growing ServiceNow implementer community of customers, partners, and internal consultants.
We guide our customers through key decisions by leaning on our implementation experience, product knowledge, and the collected insights of our internal and external partners.
The Senior Staff Content Portfolio Manager is a key position within the Digital Content & Design organization that owns the collection, analysis, publication, and maintenance of product insights. The role requires strong ServiceNow platform knowledge, implementation experience, analytical thinking, an appetite for continuous learning, consistent collaboration, and succinct communication.
Participate in driving the growth and adoption of an innovative and fast-growing product
Publish valuable insights that guide customers to their desired outcomes through well-informed implementation decisions
Publish and maintain a portfolio of high-quality focused assets, e.g. implementation guides, videos, blogs, process guides
Be an expert thought leader in the ServiceNow eco-system for your designated...
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