It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
This role is part of our Product Design team, which turns a deep understanding of our users and customers into product experiences they love. Our designers bring expertise across design systems, visual design, interaction design, content design, and product design. At ServiceNow, design has an intentional seat at the table, and we partner with engineering and product management from the outset. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience participating in the complete product development lifecycle of web and/or software applications
- Experience in user experience design or industry experience (corporate, software, web or agency)
More about this role
This role is part of our Product Design team, which turns a deep understanding of our users and customers into product experiences they love. Our designers bring expertise across design systems, visual design, interaction design, content design, and product design. At ServiceNow, design has an intentional seat at the table, and we partner with engineering and product management from the outset.
The Customer and Partner Experience Enablement Lead owns the strategy and execution of how ServiceNow’s implementers at customers or partners who are not UX professionals, learn to design great user experiences on the platform. The goal is faster customer adoption, faster time to value, and stronger satisfaction with what gets built. This role teaches UX and service design methods to people who aren’t UX practitioners and helps them see ServiceNow as a system of capabilities they can compose into solutions people want to use.
This is an IC role with direct influence—no direct reports, but a clear mandate to set the strategy, align teams, drive organizational change, and ultimately help our customers, partners and ServiceNow succeed by vastly improving implementation experience outcomes.
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