It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
This role will establish the strategy, principles, shared patterns, and quality standards that connect ServiceNow's Adaptive experiences with its native iOS and Android experiences. Working across Platform and business units, this leader will identify common customer needs, reconcile fragmented approaches, and help teams create mobile experiences that feel purposeful, consistent, accessible, and optimized for the strengths of each surface.
What they're looking for
- Establish a unified vision and multi-year strategy for mobile experiences across Adaptive and native platforms
- Define where experiences should be adaptive, native, or intentionally shared—and provide teams with clear principles for making those choices
- Translate company, platform, and design-system priorities into a focused mobile experience roadmap
- Identify the highest-value opportunities for mobile to simplify work, support work in context, and extend ServiceNow beyond the desktop
- Represent mobile experience strategy in senior design, product, engineering, and platform forums
- Align Platform and business-unit leaders around shared priorities, investments, dependencies, and measures of success
More about this role
We are looking for a Principal Product Designer to define and advance a coherent, best-in-class mobile experience across ServiceNow.
This role will establish the strategy, principles, shared patterns, and quality standards that connect ServiceNow's Adaptive experiences with its native iOS and Android experiences. Working across Platform and business units, this leader will identify common customer needs, reconcile fragmented approaches, and help teams create mobile experiences that feel purposeful, consistent, accessible, and optimized for the strengths of each surface.
The role combines systems thinking, mobile product strategy, interaction design leadership, and hands-on design direction. It will create reference experiences and reusable patterns, guide high-priority product work, and establish the practices teams need to make strong mobile decisions independently. It will partner closely with product designers, design-system teams, Product, Engineering, Research, and business-unit leaders while remaining accountable for the coherence and quality of the end-to-end mobile experience.
This is a senior individual-contributor role with company-wide influence. Success requires deep...
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