It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
You will own a piece of that portfolio outright: what good looks like for it, who it is for, and whether we are honestly there yet. Zero Service Outage is the goal, and the work is making it true for the customers who run their operations on these products every day. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 12+ years of software product management experience, including a track record of shipping complex enterprise products that customers love and that drive meaningful business outcomes
- Have owned an AI-native product end to end and been the person accountable for its quality bar. The ownership is what matters, not the years
- Know what enterprise-grade means for AI: the quality bar, the guardrails, the telemetry, and the work of earning a customer’s trust before they hand an agent real authority
- Have working knowledge of IT service operations: how incidents, changes, and on-call actually run, and why operations teams are slow to trust automation. You know these domains well enough to identify what should change fundamentally, not just incrementally
- Comfortable with platform concepts such as workflow orchestration, workspace design, Flow Designer, and extensibility patterns. You can engage in architecture discussions and make informed trade-offs
- Experience working with large enterprises that have complex customizations, compliance requirements, and high expectations
More about this role
Service Operations is where enterprises find out whether their technology actually works. An outage starts, someone gets paged, a bridge call spins up, and the first twenty minutes go to working out what broke rather than fixing it.
Our team owns the products that close that gap: incident and major incident, problem and root cause, change, on-call, and Notify. The people using them go well beyond the service desk, from application, platform, infrastructure, and network teams to DevOps and SRE groups who get alerted around the clock and the major incident commanders pulling everyone onto one call. Thousands of the largest IT organizations run their operations on these products. We are rebuilding them AI-native, not AI-assisted, with agents that triage, correlate, and resolve, and with people moving from doing the work to directing it. Our goal is Zero Service Outage.
You will own a piece of that portfolio outright: what good looks like for it, who it is for, and whether we are honestly there yet. Zero Service Outage is the goal, and the work is making it true for the customers who run their operations on these products every day.
The interesting part of this job is not the model....
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