About ServiceNow
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Hands-on experience building VoIP systems using SIP/RTP protocols
- Practical knowledge of Kamailio, RTPEngine, FreeSWITCH, SBCs, and PSTN systems (or similar)
- Working knowledge of PSTN infrastructure and telecom protocols
- Experience integrating applications on top of LLMs (using existing models, not building them)
- Experience in prompt engineering and developing LLM based features
- 4+ years of development experience with Python, GoLang, Java or similar languages
More about this role
- Contribute to the design, development and implementation of VoIP infrastructure, telephony platforms, and observability features that power AI-driven voice workloads
- Collaborate with engineering, Product, and infrastructure teams to ensure our voice and AI platforms perform efficiently, scale reliably, and integrate seamlessly across SIP/RTP, Kamailio, RTPEngine, and related telecom systems.
- Contribute to the continuous improvement of the SRE practice by turning operational telephony and AI workload use cases into requirements for software tooling.
- Contribute to the execution of deployment and support activities for VoIP systems and AI/ML developers operating in production voice environments.
- Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.).
- Work with product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery — spanning both telephony infrastructure and LLM integration layers.
- Experience integrating LLMs into voice platforms and real-time communication systems.
- Be a mentor for...
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