It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
Lead and develop a team of People Operations professionals in Costa Rica supporting Recruitment and Onboarding Operations across the Americas. Create an inclusive, collaborative, high-performing environment built on trust, accountability, continuous learning, and ownership. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Demonstrated success leading, coaching, and developing HR Operations, Recruitment Operations, Shared Services, or similar teams
- Strong emotional intelligence and a leadership style characterized by empathy, transparency, accountability, accessibility, and respect
- Ability to manage challenging performance and behavioral situations constructively and effectively
- Strong knowledge of end-to-end Recruitment and Onboarding Operations and the partnership between Talent Acquisition and Recruitment Operations
- Experience supporting complex, high-volume, multi-country or regional environments
More about this role
Our Global People organization is transforming how HR services are delivered at ServiceNow. Our ambition is to build a premier People Operations organization that combines exceptional employee experiences, operational excellence, simplified processes, and intelligent technology to make the world of work better for our employees.
Our Costa Rica People Operations team plays a critical role in this transformation, supporting candidates, employees, managers, Talent Acquisition, and the broader People organization across the Americas.
We are looking for a Team Lead, People Operations – Recruitment & Onboarding, AMERICAS to lead this team into its next chapter. This role requires a strong people and operational leader who can build an engaged, accountable, high-performing team while continuously improving how Recruitment and Onboarding Operations are delivered.
The successful candidate will bring strong Recruitment and Onboarding process knowledge, exceptional people leadership capabilities, and a forward-looking mindset around simplification, automation, AI, and digital HR operations.
Lead, Develop and Inspire the Team
People leadership is at the heart of this role.
Lead and develop a...
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