It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
The Team Lead, Strategic Partner Operations runs the business for ServiceNow's largest GSI partnership and the partner operations engine behind it. The role owns the Pre-Buy motion end to end and extends well beyond it — into forecasting, operating rhythm, process and policy design, and governance — while acting as a strategic business partner to the sales team to remove blockers and scale what works. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6+ years in Partner Operations, Sales or GTM Operations, Business Operations, or Sales Strategy in global enterprise SaaS
- Strong analytical background: forecasting, pipeline analytics, and KPI design, with advanced Excel/BI and SQL or equivalent data skills
- Demonstrated, hands-on use of AI to simplify or automate business workflows — GenAI assistants, agent workflows, or automation that removed manual effort at measurable scale
- Track record designing and enforcing process, policy, and governance in a cross-functional environment
- Experience leading, mentoring, or setting direction for analysts or project teams
- Experience working with or within a large GSI or strategic channel partner — understands how GSIs structure deals, allocate budgets, and consume licenses
More about this role
The Team Lead, Strategic Partner Operations runs the business for ServiceNow's largest GSI partnership and the partner operations engine behind it. The role owns the Pre-Buy motion end to end and extends well beyond it — into forecasting, operating rhythm, process and policy design, and governance — while acting as a strategic business partner to the sales team to remove blockers and scale what works.
This is a hands-on IC4 team lead: an analytical operator who sets direction for a small pod of partner operations analysts, raises the bar on rigor, and leads with an AI-first mindset — using AI and automation to simplify how the business runs, eliminate manual work, and give leadership faster, more reliable insight.
Own the partner business forecast — weekly and quarterly by GEO and stage (Commit / Expect / Upside / Pre-Pipeline), with call accuracy tracked and variance explained
Design and run the operating cadence: weekly business reviews, pipeline inspections, quarter-end readiness, and QBR packages for partner and executive audiences
Define and own the KPI framework and scorecards for partner performance — consumption, burndown, pipeline coverage, and partner health — anchored...
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