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Technical Enablement Manager

ServiceNow · New York, NEW YORK · Remote

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About ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.

About the role

Demo & Lab Ecosystem Ownership: Design, scale, and maintain secure, pre-configured "seeded" environments and customizable testing instances used across Pre-Sales demos, Post-Sales Delivery Assurance validations, and Partner hands-on labs. Core Sales Skills & Demo Coaching: Train Solution Consultants and technical field teams on demo delivery best practices, value-based storytelling, and effective objection handling during live customer interactions. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Field-Tested Solution Consultant Experience: Direct, hands-on experience carrying a bag as a Solution Engineer, Pre-Sales Consultant, or Systems Engineer. You have delivered live customer demos, run technical POVs, and navigated complex technical evaluations
  • Lab Infrastructure & Automation Skills: Experience building or scripting demo/lab environments using automation tools (e.g., Terraform, Ansible, or cloud-native templates) to spin up, refresh, and maintain reliable test instances
  • Multi-Audience Versatility: Ability to effectively engage and enable varied technical personas—from Pre-Sales SCs and Post-Sales Delivery Assurance Engineers to external Partner Architects
  • "How to Show Value" Coaching: Track record of coaching technical professionals on presentation skills, demo craftsmanship, and practical execution, rather than relying on product-only slides
  • Tooling Proficiency: Familiarity with instructional design/authoring tools (Articulate Rise, Camtasia), LMS platforms, and lab/environment management tools
More about this role

The Role

As the Global Technology Enablement Manager, you will serve as a cross-functional technology generalist within the Enablement organization, bridging the gap between engineering, product, and technical field roles. You understand what it takes to deliver impactful live customer demos—while also possessing the deep technical capability to build, scale, and maintain hands-on lab environments.

This role centers on core technical execution, demo craftsmanship, and practical hands-on learning environments. You will support a diverse set of technical audiences—including Pre-Sales Solution Consultants, Post-Sales Delivery Assurance teams, and Strategic Partners. You will act as the technical voice across these teams, owning the execution of pre-configured demo and sandbox instances, refining Proof-of-Value (POV) frameworks, and coaching engineers on how to demonstrate real-world solution value.

This is a highly hands-on role. You won’t just design enablement strategies—you will build lab guides, automate environment deployments, score live demo evaluations, and ensure our entire technical field ecosystem is equipped to win.

Demo & Lab Ecosystem Ownership: Design, scale, and...

Read the full posting on ServiceNow's site ↗

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