It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
You'll own a portfolio of AI and platform initiatives for our legal technology team within the Global Business Services Experience team. The goal: give attorneys and legal professionals their time back. Fewer routine requests land on their desks. The ones that do get answered faster. And legal data is structured so AI agents can do useful work with it. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years in technical product management, including ownership of a multi-quarter roadmap
- Experience with enterprise workflow platforms
- Experience shipping generative or agentic AI features, including LLM behavior, retrieval, and prompt design
- Experience defining evaluation methods for AI applications, including output quality, groundedness, task completion, and appropriate human review
- Experience on agile teams writing epics and user stories that engineers build from
- Clear executive communication: you can sum up portfolio status, value, and risk in a few slides
More about this role
ServiceNow's legal team runs on ServiceNow. NDAs, procurement contracts, conflict checks, and requests for legal advice all move through our own platform.
You'll own a portfolio of AI and platform initiatives for our legal technology team within the Global Business Services Experience team. The goal: give attorneys and legal professionals their time back. Fewer routine requests land on their desks. The ones that do get answered faster. And legal data is structured so AI agents can do useful work with it.
You won't hand requirements to engineering and move on. You'll prototype with AI, prove what works, and partner with our Product organization to turn the best of what we build into features our customers use. This is where we put AI to work for people, starting with our own.
- Own a multi-quarter roadmap for legal AI and platform initiatives across Contract Management Pro, Legal Service Delivery, and connected systems
- Plan each quarter in epics, then deliver through iterative development, testing, and production release
- Write epics, user stories, technical spikes, acceptance criteria, and solution approach documents that engineers can build from
- Prioritize a busy backlog...
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