It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
This role is part of our Product Content organization, a global team that creates the written and multimedia technical content that helps our customers understand and unlock the power of our products to achieve their business and digital transformation goals. We work closely with our product development, design, user research, and engineering partners to deliver just the right information, in just the right way, to support our customers, creating an exceptional product and customer experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Demonstrate English language proficiency through an assessment via HackerRank, evaluating grammar, sentence structure, and skills in clear, user-centric, and procedural writing
- Understanding of content development life cycles and processes
- 1-2 years work experience (may include internships) in technical communication
- Samples of your prior technical writing work, school assignments, or other writing that demonstrate your ability to communicate complex ideas or technical information clearly
- Experience authoring in DITA, Markdown, or another structured authoring architecture
- Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities
More about this role
This role is part of our Product Content organization, a global team that creates the written and multimedia technical content that helps our customers understand and unlock the power of our products to achieve their business and digital transformation goals. We work closely with our product development, design, user research, and engineering partners to deliver just the right information, in just the right way, to support our customers, creating an exceptional product and customer experience.
- Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
- Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards
- Gain a basic understanding of ServiceNow’s products and users and a deeper understanding of the specific features and user base you support
- Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily
- Experience in leveraging or critically thinking about how to integrate AI...
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