Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
Aspire, ServiceTitan's field service management platform for the landscaping and lawn care industry, is hiring an Enterprise Customer Success Manager (CSM). This role owns a portfolio of Aspire's largest and most strategic enterprise accounts, driving product adoption, retention, and expansion while serving as the primary trusted advisor to key stakeholders.
What they're looking for
- 5+ years of experience in customer success, account management, or a related client-facing role, with at least 2+ years managing enterprise/strategic accounts
- Proven track record of driving retention and expansion within a SaaS or software business
- Strong executive presence with experience presenting to and influencing senior stakeholders (VP/C-level)
- Excellent communication, project management, and problem-solving skills
- Ability to manage a complex, high-value portfolio with competing priorities
- Experience with CRM/CS platforms such as Salesforce and Gainsight
More about this role
Aspire, ServiceTitan's field service management platform for the landscaping and lawn care industry, is hiring an Enterprise Customer Success Manager (CSM). This role owns a portfolio of Aspire's largest and most strategic enterprise accounts, driving product adoption, retention, and expansion while serving as the primary trusted advisor to key stakeholders. The Enterprise CSM partners cross-functionally with Sales, Implementation, Support, and Product to ensure enterprise customers realize maximum value from the Aspire platform.
- Own the end-to-end customer relationship for a book of enterprise accounts, serving as the primary point of contact post-implementation.
- Develop and execute strategic success plans aligned to each customer's business goals, driving adoption of core modules (job costing, production tracking, invoicing, etc.).
- Monitor account health, usage, and risk signals; proactively identify and mitigate churn risk.
- Lead regular business reviews (EBRs) with executive stakeholders to demonstrate ROI and strengthen the partnership.
- Identify and drive expansion opportunities in partnership with Sales, including upsell and cross-sell of additional Aspire...
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