Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
As a Customer Success Engineer, Strategic Accounts, you’ll drive the long-term success of ServiceTitan’s largest customers, including franchise systems and select multi-location enterprise organizations. You’ll build trusted partnerships with both business and technical stakeholders, applying deep product knowledge and technical problem-solving skills to improve adoption, optimize workflows, and help customers realize measurable value from the ServiceTitan platform.
What they're looking for
- 5+ years of relevant experience in customer success engineering, technical account management, solutions consulting, implementation, enterprise SaaS, or a related customer-facing technical role
- Demonstrated success managing multiple strategic accounts, technical projects, or complex customer initiatives
- Strong technical aptitude and a proven ability to quickly learn complex software platforms, configurations, workflows, and integrations
- Working knowledge of SaaS architecture, APIs, data integrations, and troubleshooting concepts, experience partnering with engineering teams is preferred
- Ability to translate business needs into technical requirements and explain complex technical concepts clearly to both technical and non-technical audiences
- Strong analytical skills, including the ability to interpret product usage data, identify trends, and turn insights into actionable recommendations
More about this role
Ready to be a Titan?
As a Customer Success Engineer, Strategic Accounts, you’ll drive the long-term success of ServiceTitan’s largest customers, including franchise systems and select multi-location enterprise organizations. You’ll build trusted partnerships with both business and technical stakeholders, applying deep product knowledge and technical problem-solving skills to improve adoption, optimize workflows, and help customers realize measurable value from the ServiceTitan platform.
You’ll serve as a bridge between customers and ServiceTitan’s Product, Engineering, Support, and Customer Success teams. This includes translating complex business requirements into scalable technical solutions, advising customers on product configuration and integrations, and resolving issues that could affect their operational success.
The ideal candidate learns complex software quickly, communicates technical concepts clearly to a range of audiences, and proactively manages multiple accounts and initiatives. You’re comfortable navigating ambiguity, investigating complex problems, and wearing multiple hats as customer and project needs evolve.
- Develop trusted relationships with business and...
Browse similar: Startup jobs · Remote jobs