Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We are a group of driven, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Develop a portfolio of ~40 Enterprise Property Care customer accounts, all of which are high-touch customers with complex needs
- Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience
- Help find new ways to continuously improve our customers experience, both in our product and processes
- Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly
- Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities
- Be a mentor and resource to new hires, and members of the non-Enterprise Success Team
More about this role
Job Description
Ready to be a Titan?
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We are a group of driven, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.
As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success, and help shape the future of the service industry.
- Develop a portfolio of ~40 Enterprise Property Care customer accounts, all of which are high-touch customers with complex needs.
- By regularly reaching out to your accounts, you will gather...
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